Complaints & Abuse Reporting
Pure Options provides a formal complaint and abuse-reporting channel for all customers and third parties. If you have a concern regarding product quality, shipping, or potential misuse of our research compounds, please contact us using the information below.
How to Submit a Complaint
Email: pureoptionssupport@gmail.com
Please include: your name, email, order number (if applicable), product/SKU, complaint type, and a detailed description of the issue.
Complaint Types
- Product Quality
- Shipping Issue
- Misuse / Abuse Report
- Illegal Content Report
- Other
Resolution Timeframe
All complaints, including illegal-content or misuse reports, are acknowledged within 1 business day and resolved within 7 business days, in accordance with card network monitored-category requirements.
Research Use Only
All products are laboratory research reagents. Not for human consumption, medical use, or therapeutic use. Not FDA approved. Not a dietary supplement.